{"id":2752,"date":"2026-02-02T08:59:51","date_gmt":"2026-02-02T07:59:51","guid":{"rendered":"https:\/\/euronetrt.hu\/crm-trends-until-2030\/"},"modified":"2026-03-27T11:04:07","modified_gmt":"2026-03-27T10:04:07","slug":"crm-trends-until-2030","status":"publish","type":"post","link":"https:\/\/euronetrt.hu\/en\/crm-trends-until-2030\/","title":{"rendered":"CRM trends until 2030"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2752\" class=\"elementor elementor-2752 elementor-2417\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8836e4 e-flex e-con-boxed e-con e-parent\" data-id=\"d8836e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-208b75a elementor-widget elementor-widget-heading\" data-id=\"208b75a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRM trends until 2030<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca6b20 elementor-widget elementor-widget-text-editor\" data-id=\"7ca6b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #222222;\">The 7 most important trends expected in the CRM market:<\/span><\/p><ol><li><span style=\"color: #222222;\">The CRM BPO (Customer Relationship Management Business Process Outsourcing) market is expected to grow dynamically between 2024 and 2030.<\/span><\/li><li><span style=\"color: #222222;\">Growth will be driven primarily by demand for outsourcing and AI integration.<\/span><\/li><li><span style=\"color: #222222;\">Large companies and SMEs are interested in cloud-based, scalable services that offer AI solutions.<\/span><\/li><li><span style=\"color: #222222;\">They want to use these solutions to modernize their customer management and make it more efficient.<\/span><\/li><li><span style=\"color: #222222;\">Companies and businesses are increasingly focusing on omnichannel customer service, automated sales and marketing processes, and predictive analytics.<\/span><\/li><li><span style=\"color: #222222;\">They are keen to seek digitalization consulting services to help them transition to more &#8220;digital&#8221; solutions.<\/span><\/li><li><span style=\"color: #222222;\">Retail, e-commerce, and finance are particularly fast-growing segments.<\/span><\/li><\/ol><p><span style=\"color: #222222;\">The report &#8220;CRM BPO Services \u2013 A Global Market Overview&#8221; examines the global market for CRM BPO services for the period 2021 to 2030 (<a href=\"http:\/\/globenewswire.com\/\">globenewswire.com<\/a>).<\/span><\/p><p><span style=\"color: #222222;\">According to the report and the forecasts that can be derived from the data, the global CRM BPO services market was worth approximately USD 16.8 billion in 2024 and is expected to grow to more than USD 24 billion by 2030. This represents an annual growth rate of approximately 6.1%.  <\/span><\/p><p><span style=\"color: #222222;\">The growth is driven by the fact that more and more companies are using external service providers in the areas of customer service, marketing, sales, and data analytics, and they also consider omnichannel customer management, easy scalability, and cost efficiency to be important.<\/span><br><span style=\"color: #222222;\">In addition to the above, keeping up with technological developments is also an important consideration. It is now common practice among BPO providers to integrate AI solutions, automate as many processes as possible, and work with complex analytical solutions. The reasons for this are very simple: it allows them to maintain the most efficient service, minimize manual work and the number of errors associated with it, and the valuable business data and trends obtained represent a real competitive advantage in any sector.  <\/span><\/p><p><span style=\"color: #222222;\">Regionally, North America led the market in 2024 with a 34.6% market share, due to its digital maturity and tradition and acceptance of outsourcing.<\/span><\/p><p><span style=\"color: #222222;\">At the same time, the fastest growth, approximately 7.9% per annum, is expected in the Asia-Pacific region until 2030. This is largely due to the growing number of service providers in India, the Philippines, and Vietnam offering AI-enabled, multilingual CRM services.  <\/span><\/p><p><span style=\"color: #222222;\">Based on technological trends, it is clear that cloud-based CRM BPO solutions are the most sought after. In 2024, cloud services accounted for a significant portion of revenue (approximately $10 billion), and cloud CRM BPO services will continue to grow strongly as companies seek flexible, scalable, and AI-integrated solutions. <\/span><\/p><p><span style=\"color: #222222;\">At the same time, on-premise CRM solutions will remain important in certain industries (e.g., finance, healthcare) due to data security, regulatory, and compliance considerations.<\/span><\/p><p><span style=\"color: #222222;\">Broken down by service type, managed services (customer service, contact center, technical support) will cover 40% of the market in 2024. This segment is expected to grow at an annual rate of ~6.3% through 2030. However, the fastest growing service is likely to be consulting, which is expected to grow at an annual rate of approximately 7.3% from 2024 to 2030. This growth is due to increasing demand for AI readiness and digital transformation consulting.    <\/span><\/p><p><span style=\"color: #222222;\">In terms of company size, large enterprises continued to be the biggest spenders in the CRM BPO sector in 2024, accounting for approximately $10.2 billion. However, small and medium-sized enterprises are showing the fastest growth, as more and more are opting for modularized, cloud-based, rental CRM services, as this allows them to access enterprise-level CRM capabilities without a large investment.  <\/span><\/p><p><span style=\"color: #222222;\">In terms of functionality, customer service modules are expected to be the most popular in 2024, with approximately 50.5% of respondents expressing interest. This is followed by multi-channel support, multilingualism, and 24\/7 customer service as key requirements.  <\/span><\/p><p><span style=\"color: #222222;\">The fastest growing function is sales automation, as companies increasingly want to increase sales through sales process automation, predictive analytics, lead scoring, and effective lead management.<\/span><\/p><p><span style=\"color: #222222;\">Among industry sectors, retail and e-commerce are expected to see the fastest growth through 2030, based on consumer trends that also predict growth in this area. At the same time, the banking, finance, and insurance sector will continue to have the largest market share: approximately 22.2% of the total market in 2024. According to calculations, spending in the sector will grow to more than USD 5.4 billion by 2030, due to the sector&#8217;s keen interest in stable, regulated customer interactions and professional support for these.  <\/span><\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CRM trends until 2030 The 7 most important trends expected in the CRM market: The CRM BPO (Customer Relationship Management Business Process Outsourcing) market is expected to grow dynamically between 2024 and 2030. Growth will be driven primarily by demand for outsourcing and AI integration. Large companies and SMEs are interested in cloud-based, scalable services [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-2752","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CRM trends until 2030 - Euronetrt<\/title>\n<meta name=\"description\" content=\"Why is a well-functioning call center solution so important today? A missed call means lostrevenue. A 2-3 minute wait means a poor customer experience. 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